OMG can customer service today be any more complex?
This morning I was on my way to work and remembered I hadn't charged up my cell phone. I had the great idea to just buy a new phone charger as there is a Sprint store by my work. I got there at 8:30 and saw they didn't open until 9:00. So I had the great idea and call Sprint to get a price estimate...could have been the biggest mistake if my week.
I called, had to put in my pin, after I told them I wanted to speak English. They told me this could be recorded for customer service training. I got a rep on the phone and she asked me what I needed the phone charger for!!!!!!!
I told the rep I forgot to charge up my phone..(sheesh).
The rep told me I would have to talk to Sales.
Got a sales rep on the line and verified my account for the third time. She told me I could buy the charger at the store for 35.00 or I could buy on-line for 34.99. I'm thinking wth???
Bottom line is, to me, it's more difficult to talk to a company now with all of the menu options, all of the reps saying "if I understand you correctly" blah, blah, blah....
Where is the real customer service today?