Paying my cingular bill online (I need help, fast)

[Gobbla2001]

Gotta be at work at 7:30 so I'm not up much longer, but I need some help...

Went to pay my bill online, which I'm not new to... but I entered all of my info as usual and pressed the enter button... it said it was loading the information, then went to a page saying "this page is currently unavailable, sorry about the blah blah blah blah blah be fixed no long time blah blah"...

So I've posted some messages on message boards etc... in my day and I know if I get an error message like that, there is a chance my post was still posted anyway...

Should I:

A.) Try again
B.) Call them
C.) Go to sleep

Seriously, I want to know... I thought "Hey, I'll just call 'em", but do the folks answering the phone know about the internet and website etc...???

[Gobbla2001]

So basically I don't want to pay them 70 bucks two times...

[Adidas4I0s]

first thing to do is punch *BAL# and call...this will tell you what your balance is. Once you post a payment to Cingular's system (whether internet, phone, pay station or sales rep in store)...it auto updates your balance in the system immediately. If you still see a balance through the *BAL#...then your pmt wasn't processed.

[Gobbla2001]

Originally posted by Adidas4I0s
first thing to do is punch *BAL# and call...this will tell you what your balance is. Once you post a payment to Cingular's system (whether internet, phone, pay station or sales rep in store)...it auto updates your balance in the system immediately. If you still see a balance through the *BAL#...then your pmt wasn't processed.

thanks, imma go do that

[SintonFan]

Originally posted by Gobbla2001
Gotta be at work at 7:30 so I'm not up much longer, but I need some help...

Went to pay my bill online, which I'm not new to... but I entered all of my info as usual and pressed the enter button... it said it was loading the information, then went to a page saying "this page is currently unavailable, sorry about the blah blah blah blah blah be fixed no long time blah blah"...

So I've posted some messages on message boards etc... in my day and I know if I get an error message like that, there is a chance my post was still posted anyway...

Should I:

A.) Try again
B.) Call them
C.) Go to sleep

Seriously, I want to know... I thought "Hey, I'll just call 'em", but do the folks answering the phone know about the internet and website etc...???
.
A.) Try it again. If you have the money, then it'll be credited for next month.

[Gobbla2001]

Originally posted by Adidas4I0s
first thing to do is punch *BAL# and call...this will tell you what your balance is. Once you post a payment to Cingular's system (whether internet, phone, pay station or sales rep in store)...it auto updates your balance in the system immediately. If you still see a balance through the *BAL#...then your pmt wasn't processed.

so am I supposed to get a message back or what? I've got nada

[Technoredneck]

Yeah, my experience with Cingular is that usually the folks on the phone know about the internet, it's not like the old days where they were 2 separate identies.

[Adidas4I0s]

Originally posted by Gobbla2001
so am I supposed to get a message back or what? I've got nada

did you get a message saying "your request is being processed" after you punched *BAL#?

do you have text messaging turned off???

You can also punch 611 (a free call btw) and the first option in the automated service will give you your balance.

[Gobbla2001]

Originally posted by Adidas4I0s


You can also punch 611 (a free call btw) and the first option in the automated service will give you your balance.

And that balance would have been updated had it gone through? I'll try that...

[Technoredneck]

Originally posted by Adidas4I0s
You can also punch 611 (a free call btw) and the first option in the automated service will give you your balance.
This also will get you to a CRS so you can speak to a "person" about this. At least have your account noted that you tried to make a payment and wait a day or 2 of that makes you more comfortable.

[kaorder1999]

if you say LIVE REPRESENTATIVE they will connect you to a human!

[Adidas4I0s]

Originally posted by Gobbla2001
And that balance would have been updated had it gone through? I'll try that...

that is correct...

[Gobbla2001]

Originally posted by Adidas4I0s
that is correct...

aight, it didn't go through, thanks...

I'll try online again and if that doesn't work I guess I'll call...

[Adidas4I0s]

Originally posted by kaorder1999
if you say LIVE REPRESENTATIVE they will connect you to a human!

sounds like you have Sprint. Cingular doesn't have a voice activated customer service queue...at least not in Texas.

[Adidas4I0s]

Originally posted by Gobbla2001
aight, it didn't go through, thanks...

I'll try online again and if that doesn't work I guess I'll call...

if you're paying by card...you can do it all over the phone w/o talking to somebody.

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[Gobbla2001]

Originally posted by Adidas4I0s
if you're paying by card...you can do it all over the phone w/o talking to somebody.

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yah, I'm gunna have to do that the site is still down