Customer Service

[HighSchool Fan]

Be sure and cancel your credit cards
> before you die. This is so priceless, and so easy to
> see happening, customer service being what it is
> today.
>
> A lady died this past January, and Citibank
> billed her for February and March for their annual
> service charges on her credit card, and then added
> late fees and interest on the monthly charge. The
> balance had been $0.00, now is somewhere around
> $60.00. A family member placed a call to Citibank:
>
> Family Member: "I am calling to tell you that
> she died in January."
>
> Citibank: "The account was never closed and
> the late fees and charges still apply."
>
> Family Member: "Maybe, you should turn it over
> to collections."
>
> Citibank: "Since it is two months past due, it
> already has been."
>
> Family Member: So, what will they do when they
> find out she is dead?"
>
> Citibank: "Either report her account to the
> frauds division or report her to the credit bureau,
> maybe both!"
>
> Family Member: "Do you think God will be mad
> at her?"
>
> Citibank: "Excuse me?"
>
> Family Member: "Did you just get what I was
> telling you - the part about her being dead?"
>
> Citibank: "Sir, you'll have to speak to my
> supervisor."
>
> Supervisor gets on the phone:
>
> Family Member: "I'm calling to tell you, she
> died in January."
>
> Citibank: "The account was never closed and
> the late fees and charges still apply."
>
> Family Member: "You mean you want to collect
> from her estate?"
>
> Citibank: (Stammer) "Are you her lawyer?"
>
> Family Member: "No, I'm her great nephew."
> (Lawyer info given)
>
> Citibank: "Could you fax us a certificate of
> death?"
>
> Family Member: "Sure." (fax number is given)
>
> After they get the fax:
>
> Citibank: "Our system just isn't set-up for
> death. I don't know what more I can do to help."
>
> Family Member: "Well, if you figure it out,
> great! If not, you could just keep billing her. I
> don't think she will care."
>
> Citibank: "Well, the late fees and charges do
> still apply."
>
> Family Member: "Would you like her new billing address?"
>
> Citibank: "That might help."
>
> Family Member: "Odessa Memorial Cemetery,
> Highway 129, Plot Number 69."
>
> Citibank: "Sir, that's a cemetery!"
>
> Family Member: "What do you do with dead
> people on your planet?

[zeus63]

The sad thing is that they probably really did try to send the bill to the cemetary.

[pirate4state]

:clap: Thanks...I never get tired of reading that!! :D :D

[Go Cuero]

That is hilarious!! But typical!!

[44INAROW]

When my youngest son was 2 (1990)- we rec'd an actual VISA card in his name...not the application but the actual CARD. I have no idea how/why it was issued, we certainly didn't apply for it, and it darn near took an act of Congress to get the sucker cancelled. It had a $5000 limit..... I should have activiated the thing and then let them try to collect from a 2 year old :rolleyes: The lady I dealt with kept insisting that HE applied for it, but ironically, she couldn't produce the application nor a signature... :doh:

[District303aPastPlayer]

Originally posted by 44INAROW
When my youngest son was 2 (1990)- we rec'd an actual VISA card in his name...not the application but the actual CARD. I have no idea how/why it was issued, we certainly didn't apply for it, and it darn near took an act of Congress to get the sucker cancelled. It had a $5000 limit..... I should have activiated the thing and then let them try to collect from a 2 year old :rolleyes: The lady I dealt with kept insisting that HE applied for it, but ironically, she couldn't produce the application nor a signature... :doh:

:clap: :thinking: :clap:

[Bearkat]

Originally posted by 44INAROW
When my youngest son was 2 (1990)- we rec'd an actual VISA card in his name...not the application but the actual CARD. I have no idea how/why it was issued, we certainly didn't apply for it, and it darn near took an act of Congress to get the sucker cancelled. It had a $5000 limit..... I should have activiated the thing and then let them try to collect from a 2 year old :rolleyes: The lady I dealt with kept insisting that HE applied for it, but ironically, she couldn't produce the application nor a signature... :doh:


You should have put your 2 year old on the phone and let the customer service lady talk to him.

[pirate4state]

Originally posted by Bearkat
You should have put your 2 year old on the phone and let the customer service lady talk to him. :evillaugh LMAO :clap:

[Go Cuero]

Originally posted by 44INAROW
When my youngest son was 2 (1990)- we rec'd an actual VISA card in his name...not the application but the actual CARD. I have no idea how/why it was issued, we certainly didn't apply for it, and it darn near took an act of Congress to get the sucker cancelled. It had a $5000 limit..... I should have activiated the thing and then let them try to collect from a 2 year old :rolleyes: The lady I dealt with kept insisting that HE applied for it, but ironically, she couldn't produce the application nor a signature... :doh:

That's crazy!!

[ftrmustangmom]

When my dad passed away the credit card company kept calling after I told them he had died. They told me it would go on his credit report, I told them to go ahead and do what they had to do, I didn't think he would need to take out any more loans. They hung up on me.