44INAROW
04-11-2005, 02:24 PM
:D :D :D :D :D
>
> >A timeless lesson on how consultants can make a difference for an
> >organization...
> >
> >Last week, we took some friends out to a new restaurant, and noticed that
> >the waiter who took our order carried a spoon in his shirt pocket. It
> >seemed a little strange.
> >
> >When the busboy brought our water and utensils, I noticed he also had a
> >spoon in his shirt pocket. Then I looked around saw that all the staff had
> >spoons in their pockets.
> >
> >When the waiter came back to serve our soup I asked, "Why the spoon?"
> >
> >"Well," he explained, "the restaurant's owners hired Andersen Consulting to
> >revamp all our processes. After several months of analysis, they concluded
> >that the spoon was the most frequently dropped utensil. It represents a
> >drop frequency of approximately 3 spoons per table per hour. If our personnel
>! >are better prepared, we can reduce the number of trips back to the kitchen and
> >save 15 man-hours per shift."
> >
> >As luck would have it, I dropped my spoon and he was able to replace it
> >with his spare. "I'll get another spoon next time I go to the kitchen instead of
> >making an extra trip to get it right now."
> >
> >I was impressed. I also noticed that there was a string hanging out of the
> >waiter's fly. Looking around, I noticed that all the waiters had the same
> >string hanging from their flies So before he walked off, I asked the
> >waiter,
> >"Excuse me, but can you tell me why you have that string right there?"
> >
> >"Oh, certainly!" Then he lowered his voice. "Not everyone is so observant.
> >That consulting firm I mentioned also found out that we can save time in
> >the restroom. By tying this string to the tip of you know what, we can
> >pull it out without touching it and eliminate the ne! ed to wash our hands,
> >shortening the time spent in the restroom by 76.39 percent."
> >
> >"After you get it out, how do you put it back?" I asked.
> >
> >"Well," he whispered, "I don't know about the others, but I use the spoon."
>
>
> >A timeless lesson on how consultants can make a difference for an
> >organization...
> >
> >Last week, we took some friends out to a new restaurant, and noticed that
> >the waiter who took our order carried a spoon in his shirt pocket. It
> >seemed a little strange.
> >
> >When the busboy brought our water and utensils, I noticed he also had a
> >spoon in his shirt pocket. Then I looked around saw that all the staff had
> >spoons in their pockets.
> >
> >When the waiter came back to serve our soup I asked, "Why the spoon?"
> >
> >"Well," he explained, "the restaurant's owners hired Andersen Consulting to
> >revamp all our processes. After several months of analysis, they concluded
> >that the spoon was the most frequently dropped utensil. It represents a
> >drop frequency of approximately 3 spoons per table per hour. If our personnel
>! >are better prepared, we can reduce the number of trips back to the kitchen and
> >save 15 man-hours per shift."
> >
> >As luck would have it, I dropped my spoon and he was able to replace it
> >with his spare. "I'll get another spoon next time I go to the kitchen instead of
> >making an extra trip to get it right now."
> >
> >I was impressed. I also noticed that there was a string hanging out of the
> >waiter's fly. Looking around, I noticed that all the waiters had the same
> >string hanging from their flies So before he walked off, I asked the
> >waiter,
> >"Excuse me, but can you tell me why you have that string right there?"
> >
> >"Oh, certainly!" Then he lowered his voice. "Not everyone is so observant.
> >That consulting firm I mentioned also found out that we can save time in
> >the restroom. By tying this string to the tip of you know what, we can
> >pull it out without touching it and eliminate the ne! ed to wash our hands,
> >shortening the time spent in the restroom by 76.39 percent."
> >
> >"After you get it out, how do you put it back?" I asked.
> >
> >"Well," he whispered, "I don't know about the others, but I use the spoon."
>