Ranger Mom
05-12-2004, 01:48 PM
I spent the ENTIRE morning on the phone with my phone company trying to get a problem sorted out.
Last night I was online and suddenly lost my connection. I tried to sign back on and my modem couldn't find a dial tone. I tried my phone and it had no dial tone. (This has happened 3 nights in a row, but has always come right back). I waited around for about 30 minutes trying it every so often - no dial tone!!
I finally tried my kids phone and it was working, so I called my line to see what it would do. It rang 3 times and then a man answered it. I was so shocked I apologize for calling the wrong number and hung up. I then looked at the phone to see what I had called...I had called MY number!!
I gave up and went to bed and tried it this morning - no dial tone. When I got to work I called my number again, after 7 rings an answering machine picked up and said you have reached 570-####, please leave a message. It was the same voice that answered last night.
I called the phone company repair department and put in all my info, I then received a recording saying they would return my call in 24-48 hours. I got online and sent a scathing email, but was still itching to talk to a real live person!
I finally broke down and called customer service (which is my on earth version of hell) and talked to a woman who spoke very broken english. After I told her what my problem was, she asked me if I had left my phone over at somebodys house and if that is why it was ringing at their house and not mine.
I could NOT believe my ears. I told her my phone is still physically in my house, but it is ringing at someone elses house because of a problem in the lines. I COULD NOT get her to understand what I was trying to tell her. I finally asked to speak to someone who could speak good English. She said, "I speak veddy good Engrish". So I said fine, "can I speak to someone I can understand?". She didn't find me amusing in the least! I finally broke down and said, "maybe you can understand this, "my telephoney...it no workey!"
I was then transferred to the repair department where I got to start all over again....all I was able to find out is that it should be repaired within 24-48 hours!:mad:
I was asked if he could help me with any more phone problems today, and I (in very UNRangermom fashion) told him exactly what he could do with his phone!!
Needless to say, I have called another phone provider and hope to be hooked up tomorrow at least. So I may be scarce the next couple of days while this is getting fixed.
I feel sorry for myself knowing I can't hop in and check this board whenever I want, but I think I have to feel sorrier for that poor man that will be receiving the dozens of phone calls that we usually get from 4:00 - 10:00 PM.
I wonder if I should call and leave him a message asking HIM to take calls for ME??:D
Last night I was online and suddenly lost my connection. I tried to sign back on and my modem couldn't find a dial tone. I tried my phone and it had no dial tone. (This has happened 3 nights in a row, but has always come right back). I waited around for about 30 minutes trying it every so often - no dial tone!!
I finally tried my kids phone and it was working, so I called my line to see what it would do. It rang 3 times and then a man answered it. I was so shocked I apologize for calling the wrong number and hung up. I then looked at the phone to see what I had called...I had called MY number!!
I gave up and went to bed and tried it this morning - no dial tone. When I got to work I called my number again, after 7 rings an answering machine picked up and said you have reached 570-####, please leave a message. It was the same voice that answered last night.
I called the phone company repair department and put in all my info, I then received a recording saying they would return my call in 24-48 hours. I got online and sent a scathing email, but was still itching to talk to a real live person!
I finally broke down and called customer service (which is my on earth version of hell) and talked to a woman who spoke very broken english. After I told her what my problem was, she asked me if I had left my phone over at somebodys house and if that is why it was ringing at their house and not mine.
I could NOT believe my ears. I told her my phone is still physically in my house, but it is ringing at someone elses house because of a problem in the lines. I COULD NOT get her to understand what I was trying to tell her. I finally asked to speak to someone who could speak good English. She said, "I speak veddy good Engrish". So I said fine, "can I speak to someone I can understand?". She didn't find me amusing in the least! I finally broke down and said, "maybe you can understand this, "my telephoney...it no workey!"
I was then transferred to the repair department where I got to start all over again....all I was able to find out is that it should be repaired within 24-48 hours!:mad:
I was asked if he could help me with any more phone problems today, and I (in very UNRangermom fashion) told him exactly what he could do with his phone!!
Needless to say, I have called another phone provider and hope to be hooked up tomorrow at least. So I may be scarce the next couple of days while this is getting fixed.
I feel sorry for myself knowing I can't hop in and check this board whenever I want, but I think I have to feel sorrier for that poor man that will be receiving the dozens of phone calls that we usually get from 4:00 - 10:00 PM.
I wonder if I should call and leave him a message asking HIM to take calls for ME??:D